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xwiki-maintenance-support

Last modified by Alex Cotiugă on 2026/05/12 12:44
XWiki maintenance and support

Reliable XWiki support for production environments

Keep your XWiki instance stable, secure and maintainable with ongoing technical support, troubleshooting and planned maintenance.

We help organizations operate XWiki with confidence by reviewing issues, maintaining the platform, planning upgrades, resolving incidents and keeping business-critical features working over time.

Request support See the support approach

Why XWiki needs ongoing care

A production XWiki instance is not just a static documentation website. It may depend on extensions, custom applications, authentication integrations, jobs, scripts, permissions, backups and infrastructure components that need to keep working together.

Keep the platform healthy

Regular maintenance helps identify issues before they become disruptive incidents.

  • Version and extension checks
  • Log and error review
  • Configuration improvements

Reduce operational risk

Support is not only about fixing problems. It is also about making sure the instance can be recovered, upgraded and maintained safely.

  • Backup and restore awareness
  • Upgrade readiness
  • Security-aware maintenance

Support business users

When XWiki is used for documentation, workflows or internal operations, technical issues quickly become productivity issues.

  • Authentication problems
  • Permission issues
  • Broken pages, macros or exports

Common support needs

Support can cover urgent troubleshooting, recurring maintenance, upgrade preparation, platform reviews and improvements that make XWiki easier to operate.

Troubleshooting and diagnosis

Investigation of errors, failed jobs, broken pages, extension issues, slow requests or unexpected behavior.

Maintenance planning

Review of versions, extensions, configuration, upgrade readiness and recommended maintenance actions.

Performance review

Analysis of slow pages, Solr usage, database behavior, jobs, logs and configuration bottlenecks.

Authentication and access issues

Support for LDAP, Active Directory, SSO, OIDC, MFA, user synchronization and permission-related problems.

Backup and recovery awareness

Review of backup assumptions, restore expectations and operational risks around data and attachments.

Custom code and extensions

Support for custom applications, scripts, macros, UI extensions, dashboards and business-specific features.

A practical support approach

The objective is to understand the real state of the XWiki instance, not only the visible symptom. Many issues involve a combination of version history, extensions, configuration, authentication, custom code and infrastructure.

Support work is handled with a maintenance mindset: fix the immediate problem, identify the underlying cause where possible and leave the platform easier to operate in the future.

  1. Understand the issue Review symptoms, logs, recent changes, affected users, business impact and the current XWiki environment.
  2. Identify the likely cause Analyze configuration, extensions, custom code, authentication, jobs, performance indicators or infrastructure.
  3. Apply a controlled fix Implement the agreed correction with care for production stability and expected side effects.
  4. Validate the result Confirm that the affected feature works again and that no related functionality was broken.
  5. Recommend next steps Provide maintenance notes, upgrade recommendations, risk areas or follow-up improvements when relevant.

Support can be occasional or ongoing

Some organizations need help with a specific incident. Others need a long-term technical partner who can keep the instance current, stable and ready for future changes.

Focused support for a specific issue, such as a broken feature, failed upgrade, authentication problem or unexpected error.

Periodic reviews, upgrade planning, extension checks and technical recommendations for production stability.

Version awareness, upgrade recommendations and review of areas that commonly affect platform security.

Support for custom XWiki applications, scripts, macros, workflows, PDF exports and integrations.

Maintenance often connects naturally with upgrades, development and security review.

XWiki Upgrade Services

Safe LTS upgrades for production instances with staging validation, compatibility checks and rollback planning.

View upgrade services

XWiki Development & Integrations

Custom applications, workflows, dashboards, automation and integrations built around your business processes.

View development services

Need reliable XWiki support?

Send a short description of your XWiki setup, current version, recent changes and the issue you are facing. A few details are enough to start the conversation.

Request support